Last Updated March 29, 2009
At Factel Studio, we take your privacy very seriously. Our primary goal in
collecting information from you is to provide you with a smooth and customised
experience while you use our services. Except as otherwise contemplated in this
you to any third party without your permission, unless we believe in good faith
that we are required to do so by law. We do share aggregated information about
our members with third parties, such as advertisers or partners, for marketing
and promotional purposes. This document will answer the following privacy
- What information does Factel Studio gather and track? In general, we
collect information about you in the following ways:
When you register for any of the Factel Studio Services (as Services are defined
in the Factel Studio Member Agreement) we ask you how you heard about Factel
The more information you provide (and the more accurate it is), the better
we are able to customise and provide our services to suit your needs and
preferences. When you register for one of the Factel Studio Services, we may ask
that you give us non-personal information such as the purpose for which you
will be using a web site as well as the name of the person who may have
referred you. We also ask that you give us personal information such as your
name, email address, post code, country, gender and birth date. When you
register for a subscription-based service, we ask that you provide us with
additional information, such as your mailing address, credit card number and
credit card expiration date. Finally, when you register for a Factel Studio
account, in addition to the above information, we may also ask that you
provide us with a variety of information about your business, which may
include (among other things) your company name, billing address, your role
in your company, number of years of company's existence, and phone number.
While you are on any of our web sites, we automatically track information
related to your use of the Factel Studio Services. This information may include
(among other things) files viewed by the user, type of site(s) built, domain
name and a user's path through our web sites. There is also information
about your computer hardware and software that is automatically collected by
Factel Studio when you are using Factel Studio's downloadable software. This
information can include information such as: your browser type, type of
operating system, type of Java virtual machine, Internet connection speed,
access times and identification of any software program which has previously
caused technical problems with the Factel Studio product(s). Factel Studio does not
link the information that it collects in cookies to any personally
identifiable information that you may submit, while on our site.This
information will be matched with your personal information. In addition,
when you connect to any of our web sites, we will detect your IP address and
store a cookie on your computer. An explanation of cookies can be found in
When, as a Factel Studio Member, you request technical support or information
for Factel Studio Services, we ask you for your personal information and other
information necessary to answer your question or resolve your problem.
Promotions or Contests
When you enter a contest or promotion sponsored by Factel Studio and/or our
partners, we ask for your contact information so that our partners or we can
administer the contest or promotion, and notify winners.
When you sign up for any of our e-commerce programs that are available on
some Factel Studio Services, we ask for your first/last name, mailing address,
and email address, as well as your phone number. We need this information in
order to administer the program.
We occasionally ask Factel Studio Members or visitors to fill out optional
surveys and/or questionnaires. These surveys/questionnaires may ask for
demographic information and other information about computer use.
Other Information You Give Us
When you visit the Factel Studio web site, we may collect any information that
you enter on any of our web sites or give us in any other way in order to
contact you about Factel Studio Services. Additionally, if you want to learn
more about our products or services, we may request that you fill out a form
in which we ask for information such as your first/last name, mailing
address, email address, as well as your phone number. We only use this
information to contact you in order to provide you with information about
Factel Studio products and services, answer any questions that you may have,
and/or help you sign up for the Factel Studio Service of your choice.
- How does Factel Studio use my information? Factel Studio uses your
information on an aggregated basis to do such things as operate our web
sites and enhance our web sites. We statistically analyse site usage,
including the behaviour of our Members, to improve the content, layout, and
services of the Factel Studio web sites, as well as to enhance our marketing and
We share aggregate information about our Members with third parties, such
as advertisers or partners, for marketing and promotional purposes. However,
any personally identifiable information about you to any third party without
your permission or as otherwise required by law.
We use the information we collect to better understand your needs.
Additionally for the Factel Studio subscription Services we use the information
we collect to process payments, confirm renewal charges or payments to your
account, administer your account and the like.
Finally, we may use the information we collect to occasionally notify you
about important functionality changes to the web site, new Factel Studio
Services, and special offers (including promotion of our product or third
party products) we think you'll find valuable. Except for communications
sent to you regarding material company announcements or policy changes, if
you would rather not receive this information you can indicate your
preference. You may choose not to receive messages from us by following the
opt-out instructions listed in #6.
The following describes some of the ways your information may be used:
- Your contact information from the sign-up form is used to send you
information about our company and products. We also use this information
to contact you when necessary. Except as otherwise contemplated in this
following the opt-out instructions listed in #6.
- Your unique IP address is used when we need to diagnose technical
information to you. To find out more about cookies, please see
- Any information collected regarding your hardware or software is used
for the operation of the Services, to maintain the quality of the
services, to improve our products or services or to provide general
statistics regarding use of the Factel Studio Services.
- Any information you provide to us through a form, email, or telephone
requesting customer support, or information, is used for that specific
situation only or to administer our service to you.
- We also partner with other companies that can help us provide enhanced
services to our members. Any information you provide through a
registration form for any Service, is used to administer the Service(s).
- Any information you submit in a survey or questionnaire is used to
help us better understand and serve our Members. This research is compiled
and analysed on an aggregated basis; we may share this aggregated data
with advertisers or business partners.
- The contents of email correspondence to us may be used for promotional
purposes, such as customer testimonials.
- Any information that you enter on any of our web sites and/or any
contact information that you provide to Factel Studio may be used to send you
email messages and direct mailings which supply detailed information about
Factel Studio and/or the applicable Factel Studio Service. We may also use your
telephone number to call you in order to discuss the Factel Studio Services
and assist you in signing up if you choose to become a Member.
- Does Factel Studio share member account information? As a general
will not disclose any of your personal information without your permission,
except under special circumstances, such as when we believe in good faith
that the law requires it. Any information provided by you for the purpose of
registering a domain name will become part of the public WHOIS database and
you will not be able to opt-out of this directory.
Business Partners: In addition to disclosing personal information
to agents who provide services to you on Factel Studio's behalf, Factel
disclose your personal information to business partners, but this is
specifically described to you prior to data collection or prior to
transferring the data. Our business partners have separate privacy and data
collection practices. Factel Studio has no responsibility or liability for these
independent policies. For more information regarding the partner or service
and their privacy policies, return to that partner's home page and click on
Agent: We employ other companies and individuals who are subject to
confidentiality obligations, to perform functions on our behalf. Examples
include, but are not limited to, web site design services, sending postal
mail and email, registering a respective domain name, removing repetitive
information from customer lists, analyzing data, providing marketing
assistance, providing customer service, and collecting and processing
payments for the Factel Studio subscription service. They have access to
personal information needed to perform their functions, but may not use it
for other purposes.
Promotions, Sweepstakes/Contests: Some Factel Studio promotions,
sweepstakes/contests may require that you provide additional information,
such as your mailing address or credit card number.
Such information may be shared with a third party if such third party is
sponsoring the "event" or if the information is necessary in order to
administer the service or process your transaction.
Some Factel Studio promotions and sweepstakes/contests may also offer
opportunities to request additional information from sponsors and/or may
require that you share some basic information in order to participate. By
requesting more information or by participating, you give Factel Studio
permission to transfer your personal information to the sponsor or partner
so they can fulfil your request.
Legally Compelled Disclosure and Other: Factel Studio may disclose or
access account information when we believe in good faith that the law
requires it or for the protection of our legal rights. Factel Studio may also
disclose information in special cases when we have reason to believe that
disclosing this information is necessary to identify, contact or bring legal
action against someone who may be violating the Factel Studio Member Agreement.
We can disclose any personal information about you to law enforcement or
other government officials as we, in our sole discretion, believe necessary
or appropriate, in connection with a violation of the Factel Studio Member
Agreement, an investigation of fraud, intellectual property infringements,
or other activity that is illegal or may expose us to legal liability.
- How private is my account information? Factel Studio makes every
effort to ensure the confidentiality of all information you provide about
yourself. As a general rule, except as otherwise contemplated in the Privacy
Policy, Factel Studio will not disclose any of your personal information without
your permission, except under special circumstances, such as when we believe
in good faith that the law requires it. If personally identifiable data
about you will be shared, we will tell you, whenever possible, before we
collect or transfer the data.
As a Factel Studio Member, you have exclusive access to your account
information when you log in to
Our Member Support staff also has access to your account information, which
is viewed for reasons such as when technical support is requested or
maintenance is required. In addition, any partner you request to provide
services to your account may have access to your account information.
Factel Studio makes chat rooms, guest books, discussion boards, and other
means of online communication and collaboration available to its members.
Please remember that any information that is disclosed in these areas
becomes public information. You should exercise caution when deciding to
disclose your personal information in a public forum such as a chat room,
guest book, discussion board, or when you invite others to join your
Factel Studio site or mailing list, or vice versa.
- How secure is my account information? Factel Studio uses industry
standard efforts to safeguard the confidentiality of your personally
identifiable information, such as firewalls and Secure Socket Layers. We
make every effort to protect the loss, misuse, and alteration of the
information under our control. In addition, we always use a secure
connection when collecting personal financial information from you. However,
no data transmission over the Internet can be guaranteed to be 100% secure.
Your Factel Studio account is password-protected so in addition to those
partners or agents who may provide you services, only you and those you
designate can access it and view the member information relevant to your
account. Ultimately, you are responsible for maintaining the secrecy of your
passwords and any account information. Remember to log out of your Factel
account and close your browser window when you are done. This ensures that
others cannot access your personal information if your computer is
accessible to others.
- How do I opt out of receiving messages from Factel Studio? Except as
if you do not want to receive messages from Factel Studio about new features or
products, tips on product use, and promotions, you can indicate your
preference by clicking the respective box of your choice. You can opt-out of
receiving such information by logging into your account and visiting the
"Update Profile" section within the "Manage Account" page. If you would ever
like to start receiving messages, you can always update your profile
Since it is necessary for us to contact you regarding certain matters,
you may not opt-out of receiving messages relating to material company
announcements or policy changes, or administrative matters relating to your
account, like billing, collections, customer support or the like.
If you have been contacted by Factel Studio as a result of information you
entered on any of our web sites or if you provided your personal information
to Factel Studio for the purposes of receiving more information about a
Factel Studio Service before choosing to sign up as a Member, and you no longer
want to be contacted by Factel Studio, you can click on the "unsubscribe" link
at the bottom of any email you receive and Factel Studio will remove you from
the list of those who will be contacted with more information about the
Factel Studio service.
- How do I update or deactivate my account? As a paying Factel
Member, you can control and update your contact information for Factel
Services by logging into your account and visiting the "Update Profile"
section within the "Manage Account" page. If you wish to deactivate your
Factel Studio Service, please contact customer support by logging into your
account and accessing the customer support phone number within the "Managing
My Account" section of Factel Studio's Help Topics.
- What are cookies and how does Factel Studio use them? Cookies are
small pieces of information stored on your hard drive, not on our site. The
us to store your password without your having to constantly re-enter it.
Cookies can also help us track your behavior on our site so that we can
tailor our marketing message to better match your needs and interests.
Finally, by tracking behavior on our site, cookies allow us to better
understand how members use our site, which in turn helps us focus our
resources on features that are most popular with our members. You are always
free to decline our cookies if your browser permits, but some parts of our
site may not work properly if you do so.
Note: Factel Studio may place advertisings on our web sites, and in
some cases on our Member web sites, that originates from outside advertisers
and/or advertising agencies, and may use the services of third party
companies to display such advertising. For more information regarding the
advertiser and/or advertising agencies and their privacy policies, return to
cases, if you click on or view these ads, the advertiser may assign you a
cookie. Factel Studio does not control these cookies.
policy is periodically reviewed by Factel Studio and may be subject to change.
to the date posted at the top of this page to determine when this policy was
last updated. Use of the Factel Studio websites or Service(s) constitutes
consent to any policies then in effect.
If we are going to use your personally identifiable information in a
collection we will notify you via email. You will have a choice as to
whether or not we use your information in this different manner. In
addition, if we make any material changes in our privacy practices that do
not affect Member information already stored in our database, we will post a
prominent notice on our web site(s) notifying Members of the change. In some
cases where we post the notice we will also email Members who have opted to
receive communications from us, notifying them of the changes in our privacy
- Factel Studio and Children. Factel Studio is not intended for use by
children under the age of 13. We do not knowingly collect personal
information from children. Please do not use Factel Studio if you are under the
age of 13.